So you've got Smart Home questions?

We've got even smarter answers!

We have various options for you to contact us if you're having troubles or questions. Don’t hesitate to browse the resource center or check our FAQ section to find answers.


You can start up a live chat with one of our support team experts or, if you are a US Customer, reach us by phone dialing 866-951-9812. Both available Monday through Sunday from 9AM to 12 Midnight EST

Browse through our FAQ section to find answers to the most common questions!

Z-Wave: The basics

  • What is Z-Wave?
  • What Makes Z-Wave different from the other Smart Home Platforms on the market?
  • What are the benefits to using Z-Wave?
  • How does Z-Wave work?
  • How do I know which Smart Home devices work together?
  • What does being Z-Wave Certified mean?
  • How many Z-Wave devices can I control?
  • What is the difference between Z-Wave™ and Z-Wave Plus™?
  • How many Z-Wave devices can I control?
  • What is Z-Wave's range?
  • Can I add smart home tech to my existing house without having to tear down walls and add new wiring?
  • How is Z-Wave powered?
  • How much does it cost to get started with a Z-Wave smart home?

Z-Wave: Products

  • What Z-Wave smart home products are available?
  • How do I know which products are right for me?
  • Smart Hubs
  • Smart Lighting
  • Smart Locks
  • Smart Thermostats
  • Smart Plugs/Outlets
  • What is the difference between a “hub,” “gateway” and “controller”?

Z-Wave: Technical Details

  • Will Z-Wave interfere with my Wi-Fi?
  • Will Z-Wave work in a large house?
  • Can I use Z-Wave products in my apartment?
  • What does the term “remote access” mean?
  • Do I need to get a new router?
  • I heard a Z-Wave smart home works with one app, what does that mean?
  • Which Smart Home Systems Use Products with Z-Wave Inside?
  • Is Z-Wave secure?

Z-Wave: Developers and Manufacturers

  • How can I become a Z-Wave distributor?
  • How can I develop Z-Wave products?